Returns & Exchanges
At M.S. Rau, we are committed to providing an exceptional shopping experience and offer a 30-day return window for all eligible luxury fashion items. If you are not completely satisfied with your purchase, we facilitate a seamless return process to ensure your peace of mind.
Initiate Your Request
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) within 30 days of delivery.
Prepare the Package
Carefully place the item in its original packaging, ensuring all designer tags, authenticity cards, and protective dust bags are included.
Ship Securely
Affix the provided prepaid insured shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our specialists verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing