Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is your standard shipping policy for luxury apparel?
We offer complimentary insured shipping on all orders over $500. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for urgent wardrobe needs.
How do I ensure I select the correct size?
Each product page includes a detailed size guide with specific measurements. Because we curate international designers, we recommend comparing your body measurements against our brand-specific charts for the perfect fit.
What is your return policy for high-end fashion items?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all designer tags still attached to qualify for a full refund.
Are the items sold on M.S. Rau authentic?
Authenticity is our highest priority. Every piece in our collection is sourced directly from the designer or authorized distributors and undergoes a rigorous multi-point inspection by our fashion experts.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfer options.